Refund Policy

Last updated: October 1, 2026

1. Who Processes Payments

All payments for VIZARCE Pro are processed by Lemon Squeezy Inc., who acts as the Merchant of Record for this subscription. This means the purchase agreement is technically between you and Lemon Squeezy, while VIZARCE is the service provider.

2. Refund Eligibility

You may request a refund within 14 days of payment if:

• You have not made substantial use of Pro features (e.g. have not used a significant number of AI generations beyond the free limit)
• A technical malfunction of the service prevented you from using the paid features

3. How to Request a Refund

Email vizarce@gmail.com with the subject "Refund Request" and include your account email and the reason for your request. We will review requests within 3 business days. Refunds can also be initiated directly through the purchase confirmation email from Lemon Squeezy.

4. Cancelling Your Subscription

You can cancel your subscription (without requesting a refund for the current period) at any time from your profile page — Pro access continues until the end of the already-paid period, with no further charges.